Refund and Cancellation Policy

This policy complements the Terms of Service and describes the general cancellation and refund rules applicable to Genesys digital products and services.

1. Renewal Cancellation

The customer may request cancellation of future renewals through the official support channels. Cancellation prevents future recurring charges, but does not transfer, sell or convert the license into another usage model.

2. Refunds

Genesys does not offer voluntary refunds for a simple change of mind, a change of project or a decision not to use the license or files. Requests involving a failure by Genesys, a defect, delivery that differs from the offer or another circumstance covered by law will be assessed individually. Access and usage records may help with this assessment, but do not remove legal rights.

Where a refund is due, the amount will follow applicable law. When the law requires a full refund, payment fees will not be deducted. Once cancellation with a refund is confirmed, the license and access will end, and the customer must stop using the licensed components.

3. Technical Failures

If a technical failure attributable to Genesys prevents regular use of the license, the customer must contact the official channels for review, correction, term extension, credit or refund, according to the situation and applicable law.

4. How to Request

Cancellation, refund or billing questions must be sent by e-mail to [email protected], through the forum contact form or via WhatsApp +55 11 5190-0862, including account identification, order details and reason for the request.