Privacy Policy

This Privacy Policy explains how Genesys collects, uses, stores and protects user data.

1. Information We Collect

• Account Data: name, e-mail address, login credentials (stored securely), preferred language.
• Technical Data: IP address, operating system, browser type, device identifiers and Hardware ID when required for license validation.
• Payment Data: transaction and billing information processed by third-party payment providers in a secure way.
• Usage Data: account, official store or forum access, downloads, authentication logs and support interactions.

2. How We Use Your Data

We use collected information to:

• Provide and operate our products and services.
• Validate licenses, authenticate access and prevent fraud.
• Manage subscriptions, payments and order history.
• Provide technical support and respond to requests.
• Improve quality, stability and security of our systems.
• Comply with legal and regulatory obligations.

3. Legal Bases

Personal data may be processed, as applicable, for contract performance or pre-contractual steps, compliance with legal or regulatory obligations, regular exercise of rights, fraud prevention and security, Genesys's legitimate interests, or consent where required.

4. Data Security

We apply technical and organizational measures to protect your data, such as:

• Use of secure connections (HTTPS) whenever possible.
• Protected storage and restricted access to sensitive information.
• Payments processed through certified gateways.

No online system is completely risk-free, but we follow industry best practices to reduce risks.

5. Data Sharing

We do not sell your personal data.

We may share information only with:

• Payment processors, to handle transactions.
• Infrastructure providers that help operate the platform.
• Competent authorities, when required by law or court order.
• Partners involved in a merger, acquisition or corporate reorganization, subject to this policy.

6. Cookies and Tracking Technologies

We use cookies and similar technologies, organized into the following categories:

• Essential: required to remember your cookie choices and keep the website secure. They are always active and do not depend on consent.
• Personalization: remember your preferences, such as language and interface, to improve your next visit.
• Marketing: used by us and our partners to display relevant content and optimize communications.
• Analytics: help us understand how you use the website so we can identify improvements.

Non-essential cookies are only used with your prior consent, given through the cookie banner. You may accept, decline or customize your choices at any time, without affecting your access to the website, through the "Manage preferences" option available in the banner and in the footer.

You can also configure your browser to block cookies, but some features of the service may not function properly.

7. Data Retention

We keep your data for as long as necessary to:

• Maintain your account and deliver the services you have purchased.
• Comply with legal, tax and audit obligations.
• Prevent fraud, preserve security records and exercise rights in administrative, judicial or arbitral proceedings.

After account or license termination, some data may be retained for as long as necessary to comply with legal, tax, accounting, security, fraud prevention or legal defense obligations. When no longer needed, data will be deleted or anonymized where technically possible.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of certain data, where allowed by law.
• Object to certain types of processing or request restriction of use.

To exercise your rights or contact us about privacy, e-mail [email protected], use the forum contact form or contact us via WhatsApp +55 11 5190-0862.

Genesys acts as the controller of the data processed on this platform. As it qualifies as a small processing agent, it may not maintain a formally appointed Data Protection Officer (DPO), in accordance with ANPD regulations, providing this same contact channel for communications and requests related to data protection.

9. Children’s and Adolescents’ Privacy

Genesys services are not directed to anyone under the age of 18. Registration and purchases must be made by adults or by a legal guardian.

In line with applicable legislation on the protection of children and adolescents in the digital environment, including Brazilian Law No. 15,211/2025 (the "Digital ECA") and the Statute of the Child and Adolescent, Genesys adopts the best interest of the minor as a guiding principle and:

• does not knowingly collect data from children or adolescents;
• does not carry out profiling, behavioral targeting or advertising directed at minors;
• where data from minors is found to have been collected without the specific, highlighted consent of at least one legal guardian, will delete or anonymize it as soon as possible.

If you are a legal guardian and believe a minor in your care has provided us with data, or you wish to report inappropriate content or conduct involving minors, please e-mail [email protected], use the forum contact form or contact us via WhatsApp +55 11 5190-0862 for review and removal, where applicable.

10. International Data Transfers

Your data may be stored or processed on servers located in other countries. In such cases, we will take measures to ensure an adequate level of protection, consistent with this Policy.

11. Changes to this Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website, indicating the date of the last update.